All our service episodes
Episdoe: 1 · Duration: 12:11 mins
Service Pilot: What This Podcast Is For
A short introduction to Service — what we're going to do, who we'll be talking to, and the kind of questions a working operator would actually ask their peers.
service talk
the pass talk
with Samuel Ortiz
Episdoe: 10 · Duration: 24:15 mins
Naomi Brooks: Banquet F&B and Why Hotels Will Win the Long Game
Our Hotel F&B Correspondent makes the case that hotels — slow, branded, conservative — are quietly the operators best positioned to win the AI era. Plus: the banquet-prep tool worth copying.
service talk
the operator talk
with Samuel Ortiz
Episdoe: 2 · Duration: 34:01 mins
Sofia Reyes on How We Test a Vendor
TableTransfers' own Vendor Reviews Lead joins to walk through the Vibe Check methodology — how we pick the panel, run the test, and write the verdict. Plus: the three vendor categories she thinks operators are wasting money on.
service talk
vibe check talk
with Samuel Ortiz
Episdoe: 3 · Duration: 45:55 mins
Maria Castaneda: Building Mesa Group's AI Ops Dashboard in 30 Days
Mesa Group's COO walks through the 30-day build of her cross-location ops dashboard — what she connected, what she'd skip, and the prompt she used to make the dashboard a Monday-morning email instead of a forgotten link.
service talk
the operator talk
with Samuel Ortiz
Episdoe: 4 · Duration: 14:20 mins
Marcus Bell on Reading a Restaurant Deal Sheet
Our M&A Editor sits down for a short, dense conversation on how to read a restaurant for-sale sheet — what to trust, what to ignore, and the three numbers that decide whether the deal is real.
service talk
the bottom line talk
with Samuel Ortiz
Episdoe: 5 · Duration: 41:10 mins
Eitan Cole on The Four Margins of a Restaurant
The TableTransfers Editor-in-Chief walks through the framework that anchors our coverage — the four margins every operator actually works against, and why most AI tooling addresses the wrong one.
service talk
mise talk
with Samuel Ortiz
Episdoe: 6 · Duration: 32:40 mins
Priya Anand on Letting the Model Plan Your Friday Service
Our Senior Operator Correspondent ran an experiment: let ChatGPT plan an entire Friday-night service. The prep list, the station board, the pre-service brief. She walks Samuel through what worked, what didn't, and the prompts she'd refine.
service talk
the operator talk
with Samuel Ortiz
Episdoe: 7 · Duration: 44:40 mins
Maya Lombardi on the Vendor-Side View
Our restaurant-tech reporter spent three years inside a reservations-AI startup before joining TableTransfers. She walks through the operator/vendor disconnect — and how to spot a vendor pitch that's about to age badly.
service talk
vibe check talk
with Samuel Ortiz
Episdoe: 8 · Duration: 20:20 mins
Oliver Grant on Buying the Conventional, Well-Run Group
A buy-side veteran argues the contrarian case: skip the AI-mature operator, buy the conventional well-run group at a discount, and deploy the AI yourself.
service talk
the bottom line talk
with Samuel Ortiz
Episdoe: 9 · Duration: 14:13 mins
Hana Tanaka on Filing The Pass Every Morning
The news editor walks through her morning routine — sources, vendor-launch detection, and the moment in the day when she decides what the Monday newsletter leads with.
service talk
the pass talk
with Samuel Ortiz
