The Voice Agent Maturity Curve

Cover-story composition: dark left panel with the column label MISE, the headline 'The Voice Agent Maturity Curve', a dek about the five stages of adoption, and a 'Read the story' link in electric blue; right panel shows a sepia-toned hotel concierge scene with a hostess at a wooden host stand, a tall potted olive tree, and a saturated blue circle overlay in the upper right.

Voice agents are the most-asked-about and most-misunderstood category of AI in hospitality. Half of operator conversations want one yesterday; the other half are convinced it will damage the brand. Both are partially right. Five stages, five different decisions, a fifteen-year arc.

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