All our the-operator episodes
Episdoe: 10 · Duration: 24:15 mins
Naomi Brooks: Banquet F&B and Why Hotels Will Win the Long Game
Our Hotel F&B Correspondent makes the case that hotels — slow, branded, conservative — are quietly the operators best positioned to win the AI era. Plus: the banquet-prep tool worth copying.
service talk
the operator talk
with Samuel Ortiz
Episdoe: 3 · Duration: 45:55 mins
Maria Castaneda: Building Mesa Group's AI Ops Dashboard in 30 Days
Mesa Group's COO walks through the 30-day build of her cross-location ops dashboard — what she connected, what she'd skip, and the prompt she used to make the dashboard a Monday-morning email instead of a forgotten link.
service talk
the operator talk
with Samuel Ortiz
Episdoe: 6 · Duration: 32:40 mins
Priya Anand on Letting the Model Plan Your Friday Service
Our Senior Operator Correspondent ran an experiment: let ChatGPT plan an entire Friday-night service. The prep list, the station board, the pre-service brief. She walks Samuel through what worked, what didn't, and the prompts she'd refine.
service talk
the operator talk
with Samuel Ortiz
