All our the-operator news
the operator
·19 min read
Sweetgreen's plan after selling the robot — the Sweet Growth Transformation reset
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·19 min read
Darden's quiet AI strategy is buy-vs-build done right
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·17 min read
Hilton's AI Planner went live this morning. Here's the audit.
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Burrito Season is Ava Cado's stress test
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Inside Slang AI's Series B: how 2,000 restaurants and $68M in funding define hospitality voice's product-market fit
the operator
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Inside Byte by Yum: Five Markets, 370M Transactions, and the AI Stack Holding Taco Bell's 7% Comp
the operator
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Inside Marriott's Bonvoy AI overhaul: how 271M loyalty members became a co-branded card royalty machine
the operator
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Sysco's AI360 Hits 95% Weekly Active — A Field Operator's Read on the Sales-Tech That Actually Works
the operator
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Sweetgreen's Infinite Kitchen Reckoning: The Operator Math When Same-Store Falls 9.5%
the operator
·15 min read
IHG Hires Its First SVP of AI — And Why It Picked a McDonald's, Google Cloud Veteran
the operator
·16 min read
Inside Wendy's FreshAI Year Two — The First Brand to Stick With Drive-Thru Voice
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Sweetgreen's Spyce Exit Is the Cleanest Sell-Side Story of 2025 — and the Most Honest One
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The Voice Agent Maturity Curve
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What the DoorDash/SevenRooms Deal Actually Buys
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